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The Self-Assessment Learning Centre
Introduction
Introduction by Dr Linden Brown (1:26)
The Purpose of the 8 disciplines including how they link to Business performance and Employee Engagement
The Purpose of the 8 disciplines (2:46)
Driving Business Performance with a Customer Culture using the 8 disciplines (1:10)
How the 8 disciplines link to Business Performance (1:37)
Discipline 1 - Customer Insight
Customer Insight - Knowing your customer (6:06)
Discipline 2 - Customer Foresight
Customer Foresight - Customer Inspired Innovation (6:24)
Discipline 3 - Competitor Insight
Competitor Insight - Knowing your Competition (7:55)
Discipline 4 - Competitor Foresight
Competitor Foresight - Competing for the Future (4:56)
Discipline 5 - Peripheral Vision
Peripheral Vision - How to Navigate Market Shifts (6:20)
Discipline 6 - Empowerment
Empowerment - The Glue that connects your employees with customers (3:39)
Discipline 7 - Cross Functional Collaboration
Cross Functional Collaboration - Teamwork to create Customer value (3:32)
Discipline 8 - Strategic Alignment
Strategic Alignment - Singing to the same song sheet (6:45)
Additional Information on the Market Responsiveness Index (MRI)
Market Responsiveness Index Brochure
Summary
Dr Linden Brown (1:28)
Empowerment - The Glue that connects your employees with customers
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