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Creating a Customer Culture - A Video Based Course
Creating a Customer Culture
Episode 1 - Why is a Customer-Centric Culture so important? (3:38)
Episode 2 - What does being customer-centric really mean? (1:13)
Episode 3 - What does a Customer Culture mean in practical terms at MoneyTech? (1:15)
Episode 4 - Creating a Customer mindset (2:42)
Episode 5 - How do you make a Customer-Centric Culture tangible? (2:58)
Episode 6 - Are most companies customer-centric? and if not, should they be. (2:15)
Episode 7 - The 8 Disciplines of a customer-centric culture. (5:30)
Episode 8 - Benefits of Building a customer-centric culture (1:40)
Episode 9 - What is a typical weakness in most businesses? (1:40)
Episode 10 - How does the MRI create engagement and alignment around the customer? (1:19)
Episode 11 – Increasing collaboration by breaking down group working silos at MoneyTech. (0:42)
Episode 12 - How easy was it for MoneyTech to become more customer-centric? (0:44)
Episode 13 - How important is Strategic Alignment across the business? (1:58)
Episode 14 - How did focusing on Customer Insight help MoneyTech? (1:10)
Episode 15 - What was the benefit of focusing on becoming customer-centric at MoneyTech? (1:20)
Episode 2 - What does being customer-centric really mean?
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