An interview with Dr Linden R Brown on how companies create customer centric cultures

This portal is designed to help you understand the MRI Benchmark's results and provide guidance on how to create outcomes for improvement.

A short course describing how to interpret your Market Responsiveness Index (MRI) Results

A short course describing how to interpret your Market Responsiveness Index (MRI) Results and create outcomes

Includes an overview of the 8 disciplines of a customer obsessed culture

This course is designed to enhance understanding and provide value to employees who have completed the MRI Benchmark Assessment. The methodology has empowered employees worldwide, to deliver superior customer experiences, ultimately creating value for both themselves, the organization and its customers.